How to fix tips that end up under a manager

In some rare cases, a manager may accidentally end up with a tip under their own name.

If you are able to catch this on the same day, it is easy enough to just reopen the closed check and transfer it back to the original server.

However, if you notice this and the day has passed here is what you can do in TipHaus to fix the problem:

• Go to TipHaus -> Reporting
• Set up your filters to find the sale you had on that day.
• Perform a custom team adjustment (similar to how you'd do a banquet)
• In the team adjustment, only add the person who the tips were supposed to go to so they get 100%

• On the last step of team adjustment, ensure "Enable standard tip sharing rules" is enabled.  That way the employee will still be distributing that tip appropriately.

We try to avoid reopening closed checks from previous business days, so the method above is the easiest/best way to do this.