How to refund a check in Toast

Processing Refunds

• On Toast Web, start here:

Payments > Transactions & Refunds > Find Checks & Issue Refund

**Do not refund past checks on the POS Tablet

**Do not reopen checks to refund or void items

• Search with preferred method (Date + Check Number, Last 4 of CC, etc.)

• From the Refund dropdown, select the desired option**

*Refunding by Custom Amount: A Cash O/S will appear on the day the refund is issued. Please leave a note on the AMP Sales Sheet detailing the Check #, refunded amount and Card type.

*Tip only:  Please also detail any desired changes to tips in the corresponding Payroll Workbook on Sharepoint.