How to refund a room charge

The answer to this depends on if the guest is still staying at the hotel.

• Create a void/negative check on POS for the refund amount, then close it to the room charge.  The negative amount will post to the guest's room as a credit, thus refunding the guest.

• Work with hotel to refund their folio the amount needed.
• In AMP sales sheet, note that you needed to partially refund a guest through hotel system and that amt should be deducted from sales on 7/26.
• (optional) create a void/negative check on the POS for the refund amount, then close it to TBC.  This will create negative sales for the current business day, so you will still need to leave a note on the sales sheet that this was for processing a refund on a previous business date.  Always make sure to provide check details / date.